FAQ

Frequently Asked Questions (FAQ)

1. General Questions

Q: What is Solfax?

A: Solfax is an e-commerce store dedicated to offering high-quality products with exceptional customer service and fast shipping across the United States.

Q: How can I contact customer support?

A: You can reach us via email at support@solfax.store or call us at +1 (220) 200-7089. Our customer support hours are Monday to Friday, 9:00 AM – 5:00 PM (EST).

2. Shipping & Delivery

Q: Where do you ship?

A: We currently ship to physical addresses within the United States only. We do not offer international shipping at this time.

Q: How much does shipping cost?

A: We offer Free Standard Shipping on all U.S. orders with no minimum purchase required.

Q: How long will it take to get my order?

Handling Time: 1 business day (Mon–Fri).
Transit Time: 2–4 business days.
Total Estimated Time: 3–5 business days.

Q: How do I track my order?

A: Once your order is shipped, we will send you a confirmation email containing a tracking number and a direct link to track your package.

3. Orders & Payment

Q: What payment methods do you accept?

A: We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I change or cancel my order after placing it?

A: Since we process orders quickly (within 1 business day), please contact us immediately at support@solfax.store if you need to make changes or cancel. Once an order has been processed or shipped, it cannot be canceled.

Q: What currency are your prices listed in?

A: All prices on our website are listed and charged in U.S. Dollars (USD).

4. Returns & Security

Q: Is my payment information secure?

A: Yes, absolutely. All payments are processed through secure, encrypted SSL connections complying with strict PCI-DSS standards. We do not store your credit card details.

Q: What if my package arrives damaged or missing?

A: If tracking shows your package was delivered but you haven't received it, or if your item arrives damaged, please contact us within 7 days at support@solfax.store so we can investigate and solve the issue for you.